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FAQ's

Can I return an item?

Returns are always accepted when your item is received in good condition and unused. Send us an email and we can offer you a refund, store credit or an exchange.

Do you ship to my country?

We only ship to the UK. But we can arrange further delivery if necessary. Send us an email and we'll happily work something out for you.

The item I want to order/exchange is out of stock.

If any items are out of stock, send us an email and we will try our best to arrange an alternative or let you know when stock is likely to return.

My order has not arrived.

Deliveries can take between 5-7 days (but usually much quicker than this). Please wait until this time frame is complete. If your order still has not arrived please send us an email.

How do I pay for my order?

Payments can be made via credit/debit card using Stripe, an easy and secure method of payment.

Can I send photos/videos to be posted on your Instagram and Facebook pages?

You sure can! Email us any photos or videos to hello@jpiapparel.co.uk

Or you can tag us by going to our Instagram and Facebook links at the bottom right of this page.

Where can I find your Terms and Conditions?

Our Terms and Conditions can be found below.

The question I want to ask is not found above?

If you have any further questions, please contact us through our Contact page or email us at hello@jpiapparel.co.uk 

WEBSITE TERMS AND CONDITIONS for www.jpiapparel.co.uk

These terms of use govern your use of our site. These website terms of use have been provided and, approved by the solicitors at legal documents resource DIY Legals. Please read these terms in full before you use this Website. If you do not accept these terms of use, please do not use this Website. Your continued use of this site confirms your acceptance of these terms. Web site Access 1.1 It is not necessary to register with us in order to use this Website. USE OF WEBSITE 1.2 This Website may be used for your own private purposes and in accordance with these terms of use. 1.3 You may print and download documents from this Website provided that you do not modify or reproduce any content without our prior written consent. SITE UPTIME 1.4 All reasonable measures are taken by us to ensure that this Website is operational all day, every day. However, occasionally technical issues may result in some downtime and accordingly we will not be liable if this website is unavailable at any time. 1.5 Where possible we always try to give advance warning of maintenance issues that may result in Website down time but we shall not be obliged to provide such notice. VISITOR PROVIDED MATERIAL 1.6 Any material that a visitor to this Website sends or posts to this Website shall be considered non-proprietary and non confidential. We shall be entitled to copy, disclose, distribute or use for such other purpose as we deem appropriate all material provided to us, with the exception of personal information, the use of which is covered under our Privacy Policy. 1.7 When using this website you shall not post or send to or from this Website any material: (a) for which you have not obtained all necessary consents; (b) that is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom; (c) which is harmful in nature including, and without limitation, computer viruses, Trojan horses, corrupted data, or other potentially harmful software or data. 1.8 [We will fully co-operate with any law enforcement authorities or court order requiring us to disclose the identity or other details of any person posting material to this website in breach of Paragraph 1.7.] LINKS TO AND FROM OTHER WEBSITES 1.9 Throughout this Website you may find links to third party websites. The provision of a link to such a website does not mean that we endorse that website. If you visit any website via a link on this Website you do so at your own risk. 1.10 Any party wishing to link to this website is entitled to do so provided that the conditions below are observed: (a) you do not seek to imply that we are endorsing the services or products of another party unless this has been agreed with us in writing; (b) you do not misrepresent your relationship with this website; and (c) the website from which you link to this Website does not contain offensive or otherwise controversial content or, content that infringes any intellectual property rights or other rights of a third party. 1.11 By linking to this Website in breach of clause 5.2 you shall indemnify us for any loss or damage suffered to this Website as a result of such linking. DISCLAIMER 1.12 Whilst we do take all reasonable steps to make sure that the information on this website is up to date and accurate at all times we do not guarantee that all material is accurate and ,or up to date. 1.13 All material contained on this Website is provided without any or warranty of any kind. You use the material on this Website at your own discretion. EXCLUSION OF LIABILITY 1.14 We do not accept liability for any loss or damage that you suffer as a result of using this Website. 1.15 Nothing in these Terms of Use shall exclude or limit liability for death or personal injury caused by negligence which cannot be excluded or under the law of the United Kingdom. LAW and JURISDICTION These terms of use are governed by English law. Any dispute arising in connection with these terms of use shall be subject to the exclusive jurisdiction of the Courts of England and Wales. OUR DETAILS JPI Apparel hello@jpiapparel.co.uk

 

Company No. 08994508 JUST PULL IT LTD Trading as JPI Apparel